Yeastar Contact Center: One Platform for Calls, Chats and AI

Yeastar Contact Center in the UAE | Calls, WhatsApp & AI in One System

Yeastar P-Series puts your phone system, call center, WhatsApp, live chat and AI receptionist on one platform. Here is how it works for UAE businesses.

Most UAE businesses don’t need a separate contact center platform. They need their phone system to behave like one.

That is the idea behind the Yeastar P-Series. The contact center is not a bolt-on product with its own servers and its own vendor. It is a module built into the PBX firmware itself.

Why a built-in contact center matters

The traditional setup in Dubai offices looks like this:

  • a PBX from one vendor
  • call center software from another
  • a WhatsApp Business tool from a third
  • a CRM that talks to none of them properly

Every link in that chain is a licence, a contract and a point of failure.

Yeastar collapses it into one system. Your extensions, queues, IVR, call recording, WhatsApp inbox, website chat and AI receptionist share one admin portal, one user directory and one set of reports. Agents work from a single app, Linkus, on the web, on their desktop or on a mobile phone.

Yeastar’s site also states that the built-in contact center comes with no per-agent fees. For a 20-seat team, that changes the budget conversation entirely. Confirm the commercial terms for your plan with us.

What’s inside

Inbound call center

  • Automatic call distribution routes each caller to the right agent based on rules you define.
  • Callers in a queue can hear their position, an estimated wait time and an offer of a callback, so nobody waits on hold for 15 minutes.
  • Supervisors get a live Wallboard and Queue Panel to watch queues, agents and calls in real time.
  • SLA targets track whether you answer within the time you promised customers.
  • Real-time and historical reports can be filtered by agent, queue or timeframe, exported, and scheduled to email automatically.

Outbound call center

  • Power, progressive and agentless auto-dialers run sales, collections, reminder and survey campaigns.
  • Agents stop dialling by hand, and every attempt is logged.

Omnichannel messaging

  • Website live chat, WhatsApp, SMS and Facebook Messenger arrive in one shared inbox inside Linkus.
  • Chats can be assigned and transferred like calls.
  • A live chat can escalate to a voice or video call in one click.

AI

  • An AI Receptionist answers calls around the clock, handles FAQs from your own knowledge base and routes callers to the right team.
  • It supports more than 30 languages, including Arabic, Hindi, Tamil and Filipino.
  • Call transcription and AI-generated summaries mean agents stop typing notes after every call.

Integrations

  • CRM integrations include Zoho and others, plus a template for building your own.
  • Helpdesk tools and Microsoft 365, including Microsoft Teams, are supported.
  • An open API and WebSocket interface let developers connect anything else.

Cloud, software or appliance: your choice

Inbound call center, omnichannel messaging and AI run in all three P-Series editions. The outbound dialer is currently an add-on for the Software Edition only.

Edition Where it runs Best for
Cloud Edition Yeastar-hosted Fast start, no hardware, distributed teams
Software Edition Your own server or private cloud Larger centres, data-residency requirements, outbound dialing
Appliance Edition On-premise hardware in your office Single-site businesses that want a box they own

For regulated UAE sectors such as healthcare, finance and government suppliers, keeping recordings and customer data on your own infrastructure is often a deciding factor. The Software and Appliance editions make that straightforward.

Who it’s for

  • Clinics and hospitals: appointment lines, Arabic and English routing, after-hours AI answering.
  • Real estate agencies: WhatsApp lead capture plus outbound follow-up campaigns.
  • Hotels: P-Series integrates with Oracle OPERA PMS.
  • E-commerce and retail: order-status enquiries via WhatsApp and live chat.
  • Service companies: a support desk that scales from 5 agents to 100 on the same system.

Built for UAE telephony

In the UAE, business VoIP must run over licensed SIP trunks from e& or du. Yeastar works with both. We handle trunk provisioning, number porting and the IVR design that Emirati and expatriate callers expect: Arabic first, English second, with a quick route to a human.

Next step

We’ll map your current call flows, show you a live Yeastar contact center demo and quote the right edition and plan. Call us: +971 569501558 for booking a demo