Complete IT & Communication Solutions
for Modern Businesses
Digitel Softcom LLC, established in 2017 and based in the UAE, brings deep expertise in the IT industry, delivering a comprehensive suite of solutions tailored to enhance operational efficiency, drive productivity, and elevate customer experiences. Our core offerings span across Call Center and Contact Center Solutions, IP PBX Systems, Teams/Zoom Video Conferencing, Network Infrastructure, and Network Security. We also specialize in Intercom and CCTV Solutions, Blockchain Development, AI Infrastructure, Data Center Consultancy, Broadcast Consultancy, and a wide range of IT-related services—empowering businesses with innovative, reliable, and future-ready technologies.
Smarter Meetings, Powered by Yealink
At Digitel Softcom LLC, we specialize in delivering Yealink-based Teams and Zoom video conferencing solutions across the UAE, designed to elevate remote and hybrid collaboration. Yealink’s innovative video conferencing devices—including conference cameras, all-in-one video bars, interactive displays, and centralized management platforms—offer exceptional video and audio clarity, ensuring smooth, professional communication from any location. As your trusted system integrator, we provide end-to-end deployment and support to ensure a seamless, high-performance conferencing experience tailored to your business needs.
Streamline Your Customer Service with
Yeastar Call Center Solutions
Digitel Softcom LLC offers Yeastar’s advanced Call Center Solution as part of its comprehensive communication services across the UAE. This all-in-one platform is designed to streamline call handling and elevate customer service through intelligent features such as skill-based call routing, customizable IVR menus, and real-time queue management. Agents benefit from a unified web interface with call control tools and performance insights, while supervisors can monitor operations using wallboards, live queue panels, call recordings, and coaching tools like whisper and barge-in. The solution also supports omnichannel messaging—including WhatsApp, Facebook, and SMS—and integrates seamlessly with CRM platforms for personalized customer interactions. With robust analytics, SLA tracking, and post-call survey options, Digitel Softcom LLC ensures your call center runs efficiently and delivers outstanding customer experiences.
Advanced IP PBX and Unified Communications
At Digitel Softcom LLC, we empower businesses to deliver exceptional customer experiences through intelligent, responsive communication systems. Our Yeastar powered advanced PBX solutions enable faster response times, streamlined call handling, and personalized service by equipping your team with real-time access to customer details, call history, and live interactions—all in one interface. With features like smart call routing, CRM integration, and intuitive operator panels, your teams can connect more efficiently, resolve issues quicker, and build stronger customer relationships that drive loyalty and satisfaction.
Interactive Screens for Business and Education
Digitel Softcom LLC is proud to offer OneScreen’s all-in-one interactive collaboration solutions, tailored for both business and educational environments across the UAE. These advanced touchscreens combine 4K UHD displays with intuitive Zero Bonded touch technology, supporting up to 40 touch points for seamless multi-user interaction. For businesses, OneScreen facilitates efficient meetings and presentations with integrated video conferencing, screen sharing, and compatibility with platforms like Zoom and Microsoft Teams. In educational settings, it enhances learning through features like interactive whiteboarding, lesson recording, and AI-powered quiz generation. With built-in Android OS, ample storage, and robust connectivity options, OneScreen ensures a versatile and engaging experience. As a trusted system integrator, Digitel Softcom LLC provides comprehensive deployment and support services, ensuring that organizations leverage the full potential of OneScreen technology.