Call Center, Phone System & IT Solutions for UAE Businesses
Digitel Softcom is a Dubai IT and communications integrator. We design, install and support call center and phone systems, meeting-room video, business networks and cloud services for companies across the UAE.
Call Center Solutions in Dubai with Yeastar
Digitel Softcom LLC offers Yeastar’s advanced Call Center Solution as part of its comprehensive communication services across the UAE. This all-in-one platform is designed to streamline call handling and elevate customer service through intelligent features such as skill-based call routing, customizable IVR menus, and real-time queue management. Agents benefit from a unified web interface with call control tools and performance insights, while supervisors can monitor operations using wallboards, live queue panels, call recordings, and coaching tools like whisper and barge-in. The solution also supports omnichannel messaging—including WhatsApp, Facebook, and SMS—and integrates seamlessly with CRM platforms for personalized customer interactions. With robust analytics, SLA tracking, and post-call survey options, Digitel Softcom LLC ensures your call center runs efficiently and delivers outstanding customer experiences.
Cloud Phone Systems and IP PBX
At Digitel Softcom LLC, we empower businesses to deliver exceptional customer experiences through intelligent, responsive communication systems. Our Yeastar powered advanced PBX solutions enable faster response times, streamlined call handling, and personalized service by equipping your team with real-time access to customer details, call history, and live interactions—all in one interface. With features like smart call routing, CRM integration, and intuitive operator panels, your teams can connect more efficiently, resolve issues quicker, and build stronger customer relationships that drive loyalty and satisfaction.
Meeting Rooms and Video Conferencing with Yealink
At Digitel Softcom LLC, we specialize in delivering Yealink-based Teams and Zoom video conferencing solutions across the UAE, designed to elevate remote and hybrid collaboration. Yealink’s innovative video conferencing devices—including conference cameras, all-in-one video bars, interactive displays, and centralized management platforms—offer exceptional video and audio clarity, ensuring smooth, professional communication from any location. As your trusted system integrator, we provide end-to-end deployment and support to ensure a seamless, high-performance conferencing experience tailored to your business needs.
Interactive Screens for Business and Education
Digitel Softcom LLC is proud to offer OneScreen’s all-in-one interactive collaboration solutions, tailored for both business and educational environments across the UAE. These advanced touchscreens combine 4K UHD displays with intuitive Zero Bonded touch technology, supporting up to 40 touch points for seamless multi-user interaction. For businesses, OneScreen facilitates efficient meetings and presentations with integrated video conferencing, screen sharing, and compatibility with platforms like Zoom and Microsoft Teams. In educational settings, it enhances learning through features like interactive whiteboarding, lesson recording, and AI-powered quiz generation. With built-in Android OS, ample storage, and robust connectivity options, OneScreen ensures a versatile and engaging experience. As a trusted system integrator, Digitel Softcom LLC provides comprehensive deployment and support services, ensuring that organizations leverage the full potential of OneScreen technology.
Networking and Cybersecurity
Fast, secure business networks, protected before something goes wrong. We supply and support routers, switches, firewalls and SD-WAN from DrayTek, Peplink and Fortinet, plus endpoint security from Kaspersky.
Microsoft 365, CRM and AI
Bring your tools, customers and data together with Microsoft 365 and cloud solutions, Bitrix24 CRM, and practical AI such as chatbots and workflow automation.
Talk to our team
Not sure which solution fits? Book a free IT and communications assessment, call +971 4 282 5288, or message us on WhatsApp.