Cloud IP PBX for Telemarketing
Digitel Softcom LLC brings you a state-of-the-art Turnkey Cloud IP PBX solution, designed specifically to elevate your telemarketing operations. With a complete suite of tools and features, our Cloud IP PBX empowers your team to work from anywhere, ensuring seamless communication and regulatory compliance.
All-in-One Communication Platform
Our Turnkey Cloud IP PBX offers:
- Mobile Applications: Stay connected on the go with our intuitive mobile apps for Android and iOS.
- Desktop Software: Leverage powerful desktop applications for enhanced productivity.
- Web Application: Access your telemarketing tools from any browser, anytime, anywhere.
Work Anywhere, Call Everywhere
Empower your telemarketing team to make marketing calls from any location across the globe. With our cloud-based solution, your workforce can:
- Access the PBX system securely from any device.
- Make and receive marketing calls effortlessly.
- Stay productive without being tied to a specific location.
DNCR Compliance
Stay compliant with the recently introduced DNCR (Do Not Call Registry) Solution by Etisalat. Our Cloud IP PBX includes optional DNCR integration to help your business adhere to regulatory policies while maintaining efficient operations. Key benefits include:
- Automated Compliance: Automatically filter outgoing calls to avoid contacting DNC-registered numbers.
- Avoid Penalties: Prevent black points or penalties from Etisalat/DU by staying compliant.
- Hassle-Free Marketing Calls: Ensure smooth operations without the risk of telephone disconnection or SIM card termination.
Features
Wall Board:
Stay on top of your call center’s performance with real-time insights provided by our dynamic Wall Board. Monitor key metrics, agent productivity, and call statistics effortlessly, empowering you to make data-driven decisions for optimized operations.
Calls Monitor:
Ensure a seamless customer experience by closely monitoring ongoing calls. With Calls Monitor, supervisors can intervene when necessary, gaining valuable insights into customer-agent interactions and enabling proactive problem resolution.
Agents Monitor:
Empower your team to deliver exceptional service with Agents Monitor. Supervisors can observe agent performance, provide instant feedback, and identify areas for improvement, fostering a culture of continuous improvement.
Barge-in and Whisper:
Enhance customer interactions with Barge-in and Whisper functionalities. Supervisors can discreetly assist agents during live calls (Whisper) or join the conversation directly (Barge-in), ensuring efficient query resolution.
Auto-attendant:
Create a professional call routing system with our Auto-attendant feature. Provide callers with a seamless experience, directing them to the right department or agent effortlessly. Improve customer satisfaction and save valuable time for both customers and agents.
Queue Panel:
Optimize call distribution and reduce wait times with our Queue Panel. Efficiently manage incoming calls, prioritize tasks, and ensure customers are connected to the right agent promptly, enhancing overall satisfaction.
Call Recordings:
Capture and review crucial customer interactions with our Call Recordings feature. Use recorded calls for training, compliance, and dispute resolution, gaining insights into customer preferences and agent performance.
Call Reporting:
Make informed decisions with detailed Call Reporting. Analyze call data, track key metrics, and generate comprehensive reports to identify trends and opportunities for improvement. Enhance your call center’s performance and drive strategic decision-making.
Call Back:
Improve customer service accessibility with our Call Back feature. Allow customers to request a callback, ensuring that their queries are addressed promptly and enhancing overall satisfaction.
Satisfaction Survey:
Gather valuable feedback with our Satisfaction Survey feature. Measure customer satisfaction, identify areas for improvement, and enhance the overall quality of your service.
CRM Integration:
Streamline operations with seamless CRM Integration. Connect your call center with your Customer Relationship Management system to access customer data efficiently and provide personalized service.